Welcome to GreenAcres
At GreenAcres, we strongly believe in protecting the privacy of our users’ personal information.
This policy sets out clearly and simply how we use and protect any personal information that you give us when you use this website. If you have any questions about this policy, or do not agree with it, please contact us at [email protected] before using this website.
At GreenAcres Group we collect different types of information about you for five main reasons:
To make it easier for you to read this information, below are a number of links that will take you directly to particular sections.
We collect information on you:
We have to tell you the reason for collecting your information – and this is called the legal basis for processing.
Under the terms of current data protection legislation, we will always make it as easy as possible for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the service you have requested.
From time to time we may use some elements of the data you supply to target the messages we send you. For example, we may use appropriate anniversary dates to send you details of specific events.
None of this information is collated by wholly automated means and the rights and freedoms of the data subject are safeguarded by suitable measures.
Because we collect data for a wide range of purposes, we do not have a singularly defined retention period. For each individual product and service we define a carefully assessed timeframe within which we retain your data. For example, we are obliged by legislation to keep details of any financial transactions for seven years.
After this, data is managed to ensure that it is either erased from our system, minimised and retained for legal reasons or pseudonymised and retained on a global suppression list to ensure that you do not receive unwanted messaging from us.
The minimum information we need from you at the first point of contact is your name, and address, landline telephone number and email address. We will ask you more questions in order to deliver the service you are requesting. Unless we say otherwise, you must answer all the booking questions.
We will process data collected for the purpose of fulfilling the service you have requested on the basis of contract. We will also, on the basis of legitimate interest, contact you at appropriate times to enable you to participate in events at a GreenAcres Group site should you wish to do so. You always have a choice and can opt out of processing on this basis at any time by contacting our Database Manager Maureen Coulson by email [email protected] or telephone 01992 523863.
We do not sell or share your data at any time, with the exception of data which we have to provide to statutory bodies under our legal obligations.
We do not knowingly collect or store any personal information about children under the age of 16 except within the context of the provision of our services.
Under current data privacy legislation, you have the right to rectify, erase or restrict the processing of your data without undue delay. You may also request access to the data we hold on you. Please note, that in the context of the services we provide, some data cannot be erased or rectified due to current legal obligations.
To do this or to update your personal information at any time please contact our Database Manager Maureen Coulson by email [email protected] or telephone 01992 523863.
We do not and will not, sell or share your information at any time to anyone else for marketing purposes.
Generally speaking, we don’t share your information with anyone else because you are very precious to us. If we need to for any reason, we will let you know in advance, unless someone in a legal capacity tells us we can’t.
Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. We may use service providers to help us run these sites (or services available on the sites), some of whom may be based outside the EEA or countries deemed adequate by the EDPB.
We use Google Analytics on our sites for anonymous reporting of site usage. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link https://tools.google.com/dlpage/gaoptout
GreenAcres Group is a company registered in England with the number 03705809. Our address is Kiln Road, North Weald, Epping, Essex, England, CM16 6AD. We are registered as a data controller with the Information Commissioner’s office – our registration number is ZA250549
Our data privacy support is provided by: Data Oversight Ltd, 20-22 Wenlock Road, London N1 7GU.
If you would like to contact GreenAcres Group, please email [email protected] Kiln Road, Epping, Essex CM16 6AD or contact us by telephone on 01992 523863.
If you are not satisfied with the way your request was handled, you have the right to lodge a complaint with the supervisory authority – details of which are given below:
Information Commissioner’s Office
Telephone: +44 303 123 1113
If we make changes to this document we will show you what they are here. If these changes are significant, we may also choose to email relevant individuals with new details. If we are required by law, we will obtain your consent to make these changes.
May 2018 – New company privacy promise created.