Terms and Conditions

A. INTRODUCTION

These are the terms and conditions that apply to any Park within the GreenAcres Group, for the purchase of a plot for the burial of a deceased person or the interment of cremated remains (herein after called “ashes”), or of the right to scatter ashes (herein together called “interment activities”).

These terms supersede and override any other terms and conditions which are implied by law, trade custom, practice and/or course of dealing. For the avoidance of doubt, the terms and conditions referred to in Section E below form part of these terms and conditions as appropriate.

B. WHO WE ARE AND HOW TO CONTACT US

In these terms and conditions “we”, “us”, or “our” refers (in the case of interment activities at GreenAcres Chiltern Park, GreenAcres Colney Park, GreenAcres Epping Park, GreenAcres Heatherley Park, or GreenAcres Rainford Park) to GreenAcres Group Limited and (in the case of interment activities at GreenAcres Kemnal Park or Eternal Gardens South London (each a “Park”)) to GreenAcres Kemnal Park Limited each of whom has their registered office at Empire House, 175 Piccadilly, London, W1J 9EN; and “you”, “your”, and “yours” refers to you, the customer who has purchased burial rights at one of the Parks.

You can contact us by writing to us at the registered office address above. Alternatively, we can be contacted by email at [email protected].

You can find out more information on our website greenacresgroup.co.uk (the “Website”), and eternalgardens.org.uk.

C. HOW OUR PARKS OPERATE

Our Parks have been designed for interment activities, and other ceremonial services, which may include weddings.

You may apply to purchase either a plot for burial or interment of ashes, or a facility for the scattering of ashes on either a pre-need or an at-need basis. Pre-need purchases are those made in advance of the person’s death. At-need purchases are those made after the person has died.

We are responsible for (i) the management of all interment activities at our Parks and providing services ancillary to interment activities; (ii) the management of weddings and other ceremonial services at our Parks; and (iii) the ongoing upkeep of all Parks and maintenance of burial plots to ensure the long-term well-being and development of our Parks.

For the avoidance of doubt, you may not request the consecration of any part of our Parks. However, individual graves may be blessed.

D. GREENACRES TRUST

We have established a Trust called The GreenAcres Trust comprising a burial fund and a maintenance fund for each of our Parks (the “Trust”). The Trust is governed by a trust deed that outlines the obligations owed by the parties and contains a power of amendment that we may use provided always that any such amendments are in line with the original aims and intentions of the Trust.

We will transfer funds (including those already received from existing customers) to the Trust, as follows: (i) in the case of a pre-need purchase we will direct that part of the purchase price paid by you to us is to be paid to the Trust and is held as part of the burial fund to meet the future costs that are expected to be incurred by us as and when the need for the plot arises; and we will direct that part of the purchase price paid by you to us to be paid to the Trust and is held as part of the maintenance fund relevant to your purchase to ensure the long-term up-keep of that Park; and (ii) in the case of an at-need purchase we will direct that part of the purchase price paid by you to us is to be paid to the Trust and is held as part of the maintenance fund relevant to your purchase to ensure the long-term up-keep of that Park.

In the extremely unlikely event of there being a surplus in a maintenance fund beyond what is needed to maintain the Park it relates to, the surplus will be used to maintain another one of our Parks or donated to charity.

We have entered into a Deed of Covenant with the trustees of the Trust, which legally binds us to observe and fulfil the obligations placed upon us in these terms and conditions, including the obligation to transfer funds to the Trust as outlined above.

E. OTHER TERMS THAT MAY APPLY TO YOU

These terms and conditions incorporate the Park Specific Terms and Conditions (below) and also (i) any Certificate issued by us; (ii)These terms and conditions incorporate the Park Specific Terms and Conditions attached overleaf and also (i) any Certificate issued by us; (ii)the Park Regulations; (iii) our Privacy Policy; (iv) if applicable, our Venue Hire Booking Form and Terms and Conditions (v) Instalment Plan Terms and Conditions (see section K below).

F. CHANGES TO THESE TERMS

We may amend these terms from time to time at our sole discretion and without notice and the terms and conditions that are in force are those displayed on our website.

These terms were updated on 1 May 2025 to (i) specify that there are rights and obligations owed between us and the Trustees in relation to your purchase; (ii) specify that any trusts which have previously been established to hold part of the payments made by our customers (the “Existing Trusts”) will be wound up and the assets subject to them transferred to the Trust; (iii) specify that the Trust deed contains a power of amendment; and iv) update Park Specific Information.

For the avoidance of doubt, the changes made to this document and the Trust structure itself will not affect any of the rights of or obligations owed to existing customers.

G. HOW THE PURCHASE WORKS

You may apply to us to purchase interment activities on either a pre-need or an at-need basis.

Our acceptance of your application will be confirmed when we are able to provide the requested interment services and send you an invoice in accordance with Section J of these terms.

Upon payment of the invoice, we will issue you with a Grant of Burial Rights Certificate (a “Certificate”) in the case of burial rights, or an interment of ashes purchase. The contract between us will commence on the later of the date on the Certificate or the date of the invoice.

If we are unable to accept your application, we will notify you and will not charge you for the services. We reserve the right to reject any application at our sole discretion and are under no obligation to provide the reason(s) for any rejection.

Purchase of a burial or interment of ashes plot

Where you successfully apply to purchase a plot for burial or interment of ashes the Grant of Burial Rights Certificate grants you the exclusive rights to a plot at the Park, as further detailed in that document.

For the avoidance of doubt, this grant only applies to the specific plot specified in the Exclusive Rights of Burial Certificate. The Exclusive Rights of Burial is not the grant, transfer, or sale of an interest in land.

The date on which your burial rights expire can be found in the document entitled Exclusive Rights of Burial.

Purchase of a facility to scatter ashes

Where you successfully apply for a facility to scatter ashes in the Park, this does not grant or confer on you any interest in land or other property rights. You acknowledge and agree that we may grant rights to allow other individuals to scatter ashes in the same area.The date on which your right to scatter remains expires can be found in the document entitled Exclusive Rights of Burial.

Purchases made using third party finance

In the event that you purchase interment activities from us and finance the whole or part of the cost of such a purchase by entering into any form of financing agreement with a third party finance provider (the Finance Provider) then if you within 14 days of entering into the contract with the Finance Provider (i) exercise your right to inter remains or scatter ashes (as the case may be) at one of our Parks; and (ii) cancel your contract with the Finance Provider then you shall be liable forthwith to pay to us an amount equal to any reimbursement made or required to be made by us to the Finance Provider in connection with your purchase. For the avoidance of doubt, any cancelation of a contract between you and a Finance Provider shall not cause your contract with us to terminate.

Right to request changes

You may apply to extend the burial rights period. If your application is approved, upon payment of the relevant fee, we will issue an updated Certificate.

We will seek to contact you on the fifth anniversary prior to the expiry of your exclusive rights to offer an extension of those rights. You may accept or decline this offer at your sole discretion. If we are unable to contact you or if you do not extend your burial rights period, your burial rights will expire as scheduled.

After the expiry of the period of exclusive burial rights, neither the original grantee of the rights nor anyone to whom the rights may have been transferred shall have any rights in relation to the plot. The Company reserves the right to remove any memorial on a grave where the Exclusive Rights of Burial have expired and after three months to use or dispose of the memorial in any manner.

H. PRE-PURCHASED BURIAL AND ASHES PLOTS

The applicant of a pre-purchased plot is granted the Exclusive Rights of Burial in the designated plot for a specified period, as stated in the agreement. Ownership of the plot itself remains with GreenAcres Living Memorial Parks, and the applicant has only the right to use the plot for burial purposes.

The burial rights are typically non-transferable except by express written consent from the plot owner. The rights may be assigned to a third party, subject to approval and payment of applicable fees.

Transfer of the Grant is not permitted unless a Transfer of Ownership document has been completed and submitted to the Manager together with the administration fee applicable at that time. It is your responsibility to inform the Manager of any change of address or other contact details of the Grantee.

Interments cannot take place in the plot until full payment has been received. The applicant may cancel the agreement prior to any interment, subject to GreenAcres Living Memorial Parks cancellation policy. Refunds may be provided, minus any administration fees.

The lease period will commence on the first date of the burial in the grave space.

Disbursements

Pre-purchased disbursements can be put in place with GreenAcres Living Memorial Parks. A sum from £1000 (in increments of £1000) can be pre-paid, to cover costs other than a burial plot within the Park. This sum may cover; hall hire, funeral service, cremation service, interment fee, memorial items.

The money will be held securely in a trust fund until required. The money will not gain interest. There is no guarantee that the sum will fully cover all services required at future prices. Any short fall will be required to be filled. Any un-used money will be returned to the family.

I. YOUR RIGHTS

The Certificate gives you the exclusive right to a plot at one of our Parks. The plot may be used for your own interment and/or that of a person nominated by you (a “Named Person”). You may change a Named Person at any time before the plot has been used by notifying us in writing.

Where there is any conflict between your wishes and those of a Named Person in respect of the plot, your wishes shall prevail.

For the avoidance of doubt, we will be entitled to act upon the latest documentation issued by ourselves. In the case of any dispute as to the person named as the customer on the latest documentation, our records shall be conclusive.

J. YOUR OBLIGATIONS

You must ensure your personal details (including next of kin details) are up to date and inform us of any change of address or other contact details, and of any intention to transfer ownership of the rights granted in the Certificate.

You must pay the full purchase price as set out in the Certificate, and otherwise in accordance with section J of these terms.

K. PRICE AND PAYMENT TERMS

The price is the price set out on your invoice. The price includes amounts in respect of value added tax where applicable. The prices charged are set out in our price list, which is available to download from our website or from our Parks.

We will invoice you on or within five days of the acceptance of your application.

You shall pay the invoice in full within 14 days of the date of the invoice. For the avoidance of doubt, payments relating to the purchase of an at-need plot must be received in full at least five days before the date of a scheduled burial/interment.

If you do not make any payment to us in full within 14 days of the date of the invoice, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Lloyds Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

We will reserve the plot chosen by you for a period of 14 days from the date on the invoice we send to you in relation to the plot. If you do not pay this invoice within 14 days of its date, then we reserve the right to allocate that plot to another customer and we cannot then guarantee that the plot will remain available for you.

You may cancel your purchase at any time prior to the first burial/interment or scattering of ashes and receive a refund of payments already made to us. Any such cancellation must be made by you in writing, with the applicant’s bank details. If a request to cancel is received more than 30 days after the date on your invoice, we will deduct an administration fee of £500, or 50% of the plot price, whichever is the lower sum, from the amount to be refunded. All refunds due will be made within 45 days after the cancellation notice is received (up to 45 days is needed to process refunds due to Trust administration procedures) to the applicant via bank transfer.

If the plot has been used for a burial, ash interment or scattering no refund is permitted. The re-sell of any GreenAcres plot is not permitted. Space within a plot can be transferred to another person via an official Statutory Declaration submitted to the Park Manager.

To do this the original applicant will be required to apply through written consent and to bring photo ID into the Park, along with photo ID of the new applicant to whom the ownership is being transferred to.

In the event that the original plot owner has died the Grant of Rights of Burial along with a letter of intent, or Will is required to legally transfer the ownership to another person.

Any change of ownership is subject to administration fee applicable at the time. We reserve the right to refuse the transfer.

If your purchase of interment activities is financed through Funeral Safe, then any refund will be processed through them. If you fail to pay amounts due from you to Funeral Safe and Funeral Safe asks us to terminate our contract with you, we reserve the right to do this without consultation with or notice to you and any rights granted by us to you for interment activities will terminate at the same time.

L. INSTALMENT PLAN TERMS AND CONDITIONS

You may be offered the option to pay for a pre-need plot over a 10-month period, interest free. If you are offered this option, you will be required:

• to pay at the point of purchase a deposit at point of sale of 20% of the full amount of the burial plot; and (ii) to pay the balance of 80% of the full amount of the burial plot in nine equal monthly instalments over the subsequent nine months.

The instalment payments will need to be made by direct debit on the same date each month and accordingly you will need to set up a direct debit at the point of purchase specifying the date on which the payment is to be taken each month. If you are unable or unwilling to set up a direct debit at the point of purchase, you will not be eligible to pay in instalments and will need to pay for the full amount of the burial plot at the point of purchase.

If a direct debit request presented by us to your bank for a legitimate instalment payment is refused by your bank, then we will represent the direct debit payment request on or around seven days after the initial presentation. If this re-presented direct debit payment request is rejected by your bank, then we will adjust the remaining months’ payment amounts so that the balance due is collected in equal instalments over those remaining months and we will notify you of the revised payment amounts. This procedure may be applied to more than one failed direct debit. If the final direct debit payment due is refused by your bank, then we will represent this direct debit payment request on or around seven days after the initial presentation. If this re-presented direct debit payment request is rejected by your bank, then we will notify you and you will be required to pay the full outstanding balance to us within 14 days. If you fail to pay this amount, then we will refund you all monies paid to date by you in relation to the burial plot less an administrative fee of £500.

You may pay any outstanding balance in full at any point during the instalment period in which case: (i) your rights to the burial plot will commence on us receiving the said payment; and (ii) we will cancel your direct debit. In the event that a direct debit payment is taken by us after you have paid the outstanding balance, then we will refund the amount overpaid to you within 14 days.

Time is of the essence with regard to the payment of instalment payments.

For the avoidance of doubt, no burial rights will commence in relation to a burial plot until the amount payable for that lot has been received by us in full.

We reserve the right to determine whether, or not to offer you the option to pay in instalments at the point of purchase and we shall not be obligated to offer this option to any customer, regardless of whether, or not they may have been offered this option on another occasion.

M. BURIALS AND INTERMENT OF ASHES

To arrange a burial or interment of ashes you (or your personal representatives where relevant) must in relation to the person to be interred provide us with (i) a Notice of Interment form; (ii) a valid Death Certificate; and (iii) a Registrar’s Certificate of Burial and Cremation or a Coroner’s Order for Burial. If you do not provide us with all of the items listed above at least two days prior to the scheduled burial or interment the burial or interment shall not take place.

For burial purposes all new plots are prepared for coffins of no more than 32” in width and are dug to double depth wherever possible. All coffins (i.e., the materials used and the size) must comply with the specifications set out in the Park Specific Information. We may refuse to bury any coffin that does not comply with these specifications. If a coffin exceeds a width of 32” it may not be possible to use the plot purchased and it may then be necessary to relocate the grave to a different location or to offer you the adjacent plot, both of which may incur additional fees to you. If there are no alternative graves available, you may request a refund of the purchase price.

We will cooperate with, and provide reasonable assistance to, any funeral director, officiant or individual arranging or providing any funeral service or other similar service.

Graves, vaults and mausoleums may only be provided and prepared by us or our nominated agents.

If mourners wish to backfill a grave, advance notice of this should be given to the Administration Office on the Notice of Interment Form.

N. EXHUMATION

Under the Burial Act 1857, once a person has been buried it is unlawful to disturb or remove the human remains without lawful authority. You need to apply for a licence from the Ministry of Justice to remove human remains from the ground.

The exhumation process is governed by strict regulations to ensure respect for the deceased and compliance with legal requirements.

Exhumations can only be carried out and arranged by the Burial Authority (GreenAcres team). It is the responsibility of the registered holder of the burial plot to contact GreenAcres in the first instance.

The plot owner will be responsible for completing the Ministry of Justice application form. The Burial Authority (GreenAcres) will be responsible for the submission of the application form to the Ministry of Justice in order to obtain an exhumation licence.

O. MEMORIAL REGULATIONS

We reserve the right to approve the type of memorial or marker that can be used to identify the plot. Words, considered to be offensive are not permitted on memorials. Our Grounds Team will have the right to remove any offending memorials.

The Rights of Burial Certificate contains the further terms and conditions about memorials applicable to each Park and type of plot.

We reserve the right to remove any item that we consider unsuitable, unstable, or dilapidated from any grave or memorial without notice. No compensation of any sort will be payable by us for any such removal or disposal.

We may from time to time remove plants, cut flowers, wreaths, or other such items in the interests of maintaining the Parks to the highest standards.

We do not accept responsibility for any damage to memorials at the Park. Only one memorial marker is permitted per plot. The maintenance of the memorial is your responsibility.

When a grave is excavated, it may be necessary to temporarily remove one or more memorials of adjacent grave(s) to enable access to the grave. In such circumstances, the affected memorial(s) will be replaced immediately following the funeral.

Biodegradable Christmas wreaths which are placed on graves will be removed by us by the end of the first week of January.

A permit fee is required for Park Graves, Full Memorials and Mausoleums in a Park Garden. Bespoke wooden memorials will incur an additional permit fee, prior to the installation date and must meet the approval guidelines specified.

P. GROUNDS MAINTENANCE

The maintenance of each Park, including the cutting of all grass areas and the excavation of graves is our responsibility and may only be undertaken by us or our contractors. We reserve the right to access all areas of the Parks to undertake maintenance and grave digging operations including areas in which you have burial rights.

Following a burial, the grave will be backfilled, and any floral tributes will be placed carefully over the grave. All floral tributes including plastic bases and ‘oasis’, will be removed and disposed of by us five days after the funeral or when they have weathered, whichever is earlier. Any tribute cards left on the grave will also be disposed of at this point.

Following each burial in an earth grave, the ground will settle over a period of months. We will routinely top up the level of any grave that sinks in this way.

We are not responsible for the damage of floral tributes due to the wildlife at any of the Parks.

We are not liable for any damage caused to a memorial or vase by a tree or branch that has fallen due to causes beyond our control, or decay not visible from the ground, or the wildlife.

 Q. OUR OBLIGATIONS

If we accept your application and you have paid the purchase price in full, we will issue you with the Certificate. Please keep this in a safe place.

We will always keep your arrangements confidential, except as we deem necessary for the proper performance administration and monitoring of the purchase arrangements or to the extent that you have agreed, or as required by law. In performing our obligations under the contract between us, we will comply with all applicable laws, statutes, regulations, and codes from time to time in force.

In performing our obligations under the contract between us, we will cooperate with the Police, Coroner, and all other relevant official bodies in relation to the services provided at our Parks.

R. ADDITIONAL GOODS AND SERVICES

If additional goods or services are requested in addition to those forming part of the interment services, for example additional services relating to the placing of a memorial, these may be subject to additional charges which we will agree with you before providing such services.

S. EXCAVATION OF A GRAVE

In order to excavate or gain access to a grave, it may be necessary to temporarily place plant, equipment, and excavated materials on top of adjacent graves. The period during which this may be necessary will be kept to a minimum. Once the burial has been completed, the grave will be backfilled, and the surface of any adjacent grave affected by the works will be made good.

When a grave is excavated for a second or subsequent burial, it may be necessary to remove the memorial upon the grave to enable safe excavation.

It is the responsibility of the registered holder of the exclusive burial rights in the grave to arrange for the memorial to be removed and replaced upon the grave after a suitable period has elapsed to allow for the settlement of the backfilled ground.

In the unlikely event that we are asked or need to exhume buried remains, we will follow all applicable laws and regulations. An administration fee will be applied. You should contact the park manager for details of this if applicable.

T. TIMES OF FUNERALS

Funerals may take place on Mondays to Saturdays and by arrangement on Sundays. Burials may only take place during daylight hours, leaving sufficient daylight time for our staff to backfill each grave.

U. DATA PROTECTION

We will only use your personal information as set out in our Privacy Policy. A copy of our Privacy Policy can be found on our website.

For the avoidance of doubt, we are required by law to keep records that inform as part of our obligation to maintain accurate registers of burials and interments of ashes, and these may include certain personal information relating to you.

V. OUR LIABILITY TO YOU

We shall not be liable, whether in contract, tort (including negligence), or otherwise for any direct or indirect loss suffered by you howsoever arising. In no event will our liability for any loss or damage exceed the total amount paid by you to us. Nothing in these terms and conditions shall exclude or restrict either party’s liability in respect of death or personal injury resulting from its negligence, for fraudulent misrepresentation or for defective products under the Consumer Protection Act 1987.

W. GENERAL TERMS

The documents forming the contract with you (these terms, your Certificate, the Park Specific Information and where applicable Venue Booking Form and Terms and Conditions) constitute the entire agreement between you and us and no other terms, representations or otherwise apply.

We are not liable to you for any delay in performing, or failure to perform, any of our obligations under these terms if such delay or failure results from (i) your failure to perform any of your obligations under these terms; or (ii) an event or circumstance beyond our reasonable control.

No one other than a party to this agreement and their permitted assignees shall have any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

All notices to be given or served under these terms or in respect of the plot purchase should be sent to the relevant party at the address set out in the Certificate.

These terms are governed by the laws of England and Wales, and you agree that the jurisdiction of the courts of England and Wales shall have exclusive jurisdiction for the purposes of enforcing these terms.

X. OPENING HOURS

Opening hours vary across the Group. To avoid doubt, refer to the website www.greenacresgroup.co.uk for detailed information.

PARK SPECIFIC INFORMATION

This appendix is supplemental to the terms and conditions above. Defined terms used in the terms and conditions have the same meaning when used in this Appendix.

LEASEHOLD PARKS

The parks listed below are held on a leasehold basis, as such we cannot control the use or running of those Parks after the expiry of our interest in the land. As such (i) your burial rights and/or rights to scatter ashes will expire on the Expiry Date listed below; and (ii) the park will operate as a burial area until the relevant Expiry Date specified below, but no new burials or ash scatterings may take place after the Last Burial date.

Park Name   Last Burial   Expiry Date

Chiltern………31/12/2082…….31/12/2107
Epping………..31/12/2079…….31/12/2104
Heatherley.…31/12/2087…….31/12/2112
Rainford……..31/12/2087…….31/12/2112

We are seeking to agree new leases and in certain cases to buy the freehold interest in the land. We will inform customers of extensions to the above deadlines when these are in place.

The maximum lease period for burial, or ash interment plots at all Parks, including Colney Park and Kemnal Park is 99 years.

RULES THAT APPLY TO ALL MEMORIALS

We reserve the right to remove any item from any grave or memorial that we consider unsuitable, unstable, or dilapidated without prior notice. No compensation will be payable by the Company for such removal or disposal.

Organic or inorganic boundary markers, including stones, fencing, or edging, are not permitted around any plot. We reserve the right to remove these without notice.

Memorials made from marble or granite must conform to the relevant standards set by NAMM or BRAMM, which relate to the design, size, and method of fixing for the specific type of grave.

Depending on the type of grave selected, it may be necessary to allow a period of 12 months to elapse after the burial before a memorial can be erected. This is to allow for natural ground settlement.

Full details of each proposed marble or granite memorial, inscription, or identifying feature must be submitted using the Memorial Application Form. No memorial may be installed without our prior written approval. The grave reference must be inscribed on the rear of the memorial, and no other inscription is permitted on the back.

Any marble or granite memorial erected must comply with the conditions specified in the Memorial Permit issued by us. We reserve the right to remove and dispose of any memorial that has been installed without our written approval; does not conform to the approved design or criteria for that grave type; contains an unapproved inscription or identifying feature; or has reached the end of its approved display period.

Before exercising this right, we will provide one month’s written notice to the registered holder of the burial licence, using their last known address. Following removal, memorials will be retained for a period of three months, during which time they may be collected by the entitled person(s). After this period, unclaimed items will be disposed of without compensation.

Subject to the specific terms and conditions for each grave, the burial rights holder may plant and maintain suitable, low-growing plants or place cut flowers within a specified area. We reserve the right to remove any planting or items that are unsuitable or poorly maintained.

In a woodland or meadow setting only one marker is permitted per plot. This may include a single wooden memorial and one vase. Memorials in these settings must be made from approved wood and meet the Park’s size and treatment standards. The use of tropical hardwoods, redwood, varnish, gloss, or stain is not allowed.

Maximum permitted memorial dimensions are for full burials: 450mm high, 400mm wide, 200mm deep; for ashes interments or children’s burials: 300mm high, 200mm wide, 200mm deep. All memorials must be installed with at least 300mm below ground level for safety and stability.

Measures that inhibit natural regeneration, such as clearing vegetation or disturbing the natural surroundings are not allowed.

No additional markers, memorials, tombstones, seats, or other items, whether temporary or permanent, may be installed without our express consent. Carving or marking on memorials must also be pre-approved. Crosses provided by funeral directors may be placed on the grave temporarily.

Markers or memorials are not permitted in areas where ashes have been scattered.

You may purchase a standard memorial or marker directly from the Company, or source a bespoke item from an approved supplier.

The following items are not permitted to be placed anywhere at any of our Parks:

• Wind chimes, windmills, tinsels

• Artificial flowers

• Flags, clothing, toys or balloons

• Lights, candles, Chinese lanterns

• Photos (with or without frames)

• Any kind of fencing

• Anything made of glass, ceramic, or metal

• Ornaments including statues

• Alcohol or alcohol containers

• Hazardous items & sharp objects such as gardening tools, scissors etc.

• Anything flammable

• Astro turf

CAR PARKING

GreenAcres Living Memorial Parks assumes no liability for loss, theft, damage, or injury to vehicles or contents.

BURIAL OPTIONS

Ash Vault

An Ash Vault memorial is a unique detached and separate above ground memorial for the placing of two sets of ashes.

The Ash Vault may vary in type of stone and memorial option subject to Park. These include sandstone, granite and UK sourced stone.

Ash Vault memorials are designed for the Interment of up to two sets of ashes in a cylindrical ash urn only. Ashes are protected from the elements.

Each Ash Vault includes a memorial plaque with up to two inscriptions.

Columbarium Tower

The Columbarium niche is designed to accommodate the interment of two sets of ashes. Each niche comprises of an architectural limestone and granite decorative base plinth set on a concrete foundation, a precast concrete interment cell super structure and a polished granite front tablet.

The Columbarium niches are arranged in a vertical tower, organised into rows and columns. The granite or sandstone tablet will be removed at the time of interment to allow for the placement of an ashes casket.

Two interments are included in the purchase of each Columbarium niche.

The granite tablet will be inscribed with the details of the deceased at the time of the first interment. An additional inscription fee will apply for the second interment at the prevailing rate.

The cleaning and maintenance of the Columbarium Tower and individual niches are the responsibility of GreenAcres. Customers are not permitted to clean any part of the tower or the niches themselves. No cleaning products, polishes, or abrasives may be used on the memorial plaque or the Columbarium itself.

Communal Garden

A Communal Garden Grave comprises a grave for the interment of ashes or coffin or a combination of both and is located in the Communal Garden area(s).

Each grave for ashes measures 1.5ft x 1.5ft and is designed to provide sufficient space for two sets of ashes. Each grave for burial space measures 6.5ft x 2.5ft and are excavated sufficiently deeply to accommodate the burial of two coffins, one coffin and three sets of ashes or six sets of ashes. Each grave can be marked with a single memorial plaque (material subject to Park).

Subject to Park, Communal Gardens offer various plants within the flower beds. These gardens may feature rose bushes, dwarf willow, flowers, rockeries, trees and other species of plants.

Some Communal Gardens are enclosed with a gate, bordered by elegant fencing or trimmed hedges; some are open spaces.

Living Memorial Bay

A Living Memorial Bay is a natural, organic space. Depending on the specific location, these areas can accommodate multiple graves or be designated exclusively to ashes interments.

Each grave within a Living Memorial Bay is prepared to accommodate a variety of interment combinations, subject to our prior approval. These may include two full coffin interments, one coffin (or shroud) and up to three sets of ashes, or up to six sets of ashes. The minimum plot size is 13ft x 8ft for up to two interments and 13ft x 13ft for up to four interments. The first interment is included in the cost of the plot and any subsequent interments will be subject to additional fees at the rates applicable at the time.

The number of interments within a Living Memorial Bay is subject to our prior approval, with the first interment included in the cost of the plot. Subsequent interments will be charged at the prevailing rate.

No memorial may be erected or altered without the written consent of the registered owner of the exclusive burial rights.

A small wooden planter or trough may be placed in a Living Memorial Bay. Only small, native plants or shrubs that do not self-seed are permitted, and they must not exceed 3ft in height at full maturity.

The maintenance of any planted areas within a Living Memorial Bay is the responsibility of the owner of the exclusive burial rights. GreenAcres reserves the right to remove any overgrown or non-compliant plants without notice.

Living Memorial Garden

A Living Memorial Garden is a private, enclosed space, typically bordered by a gated hedge, offering a dedicated area for burial or ashes interments within a thoughtfully landscaped environment.

In Kemnal Park, these gardens may be found in a formal, landscaped area, where graves are arranged in neat rows within a gated setting.

Each garden space can accommodate either multiple graves or be designated solely for ashes, depending on the layout of the area. Graves are excavated to allow for two full coffin interments, one coffin and three sets of ashes, or up to six sets of ashes. The standard dimensions are 13ft x 8ft for two interments, and 13ft x 13ft for four. While these burial options and grave sizes remain consistent across all parks, memorials in Kemnal Park must meet specific criteria: up to 5ft high, 3ft wide, with a kerbing length of 7ft.

The number of interments in any Living Memorial Garden space is subject to prior approval. The first interment is included in the purchase price, and fees will apply for any subsequent burials or scatterings, will be charged at the prevailing rate.

Planting is allowed within these gardens but must follow certain conditions. Only small, native, non–self-seeding plants are permitted. In woodland and meadow settings, planting must not exceed 3ft in height at full maturity. In the formal gardens at Kemnal Park, plants may reach up to 5ft. A small wooden planter or trough may be placed in woodland or meadow gardens.

The maintenance of any planting is the responsibility of the burial rights holder. GreenAcres reserves the right to remove overgrown or non-compliant planting and may turf over areas if necessary. Artificial turf is not permitted in any GreenAcres Park.

Living Memorial Tree

A Living Memorial Tree is a sapling tree planted in a designated area of the Park, available for a combination of burial and ash interments.

For burials, the grave space measures 8.5ft x 2.5ft. The sapling is planted 12 months after the first burial has taken place, once the ground has settled.

For ashes, the grave space measures 2.5ft x 2.5ft. In these cases, the sapling may be planted at any time from the date of purchase, allowing families the opportunity to watch the tree grow before interment takes place.

Each Living Memorial Tree grave includes the tree itself and the first interment. Any additional interments or scatterings will be charged at the rate prevailing at the time. If more space is required than the footprint allows, a second plot must be purchased at  the prevailing rate.

Only a single memorial plaque or post is permitted at a Living Memorial Tree grave. No other markers or personal items are allowed.

Mausoleum Niche

Family Mausoleum for one interment comprises of an architectural limestone decorative base plinth set on a concrete foundation, with a precast concrete interment cell super-structure. The Mausoleum features decorative limestone roof stanchions, slate-effect roof panels, timber and stainless-steel corner columns, timber cladding to the rear and stone cladding to the sides. The front is adorned with polished granite tablets and a polished granite front plate complemented by stainless-steel spires.

Each Mausoleum measures 10ft x 10ft and is located in a row of other Mausoleums within a formal area. When a coffin is interred, the granite tablet will be removed and an appropriate inscription will be added at the cost of the family, based on the prevailing rates at that time.

The number of coffin or ashes allowed in a Mausoleum is subject to prior approval by the Company.

Each Mausoleum can accommodate a maximum of one coffin. The first interment is included in the purchase of the Mausoleum if it is purchased at the time of need. For ‘Planning for the Future’ purchases and any subsequent interments, there will be a fee based on the prevailing rates at that time.

The size of each individual coffin or casket must not to exceed the maximum internal dimensions of the available space: 29 inches wide, 25 inches high, 7ft 7 inches in length, including handles and any adornments.

In preparation for an interment, the fascia is removed from the Mausoleum. After the interment, the Mausoleum is sealed and the fascia is replaced.

No alterations may be made to the Mausoleum without the written consent of both the registered owner of the burial rights and the Company.

Apart from the approved Mausoleum memorial, no form of edging, kerbing, or fencing is permitted on or around the Mausoleum.

The Mausoleum will be maintained by us or our agent(s) for a period of 25 years from the date of purchase.

Park Garden

A Park Garden is a private, enclosed space bordered by a gated hedge, offering a dedicated area for the interment of up to four sets of ashes and the placement of a bespoke memorial within a landscaped setting.

Each Park Garden measures 6ft x 6ft and are designed specifically for the burial of four sets of ashes, which must be placed in a wooden casket or another approved container. Ashes may also be scattered directly into the ground, subject to prior consent.

The number of ashes interments permitted in each Park Garden is subject to prior approval. All interments are charged at the prevailing rate, with details available upon request.

Memorials must adhere to the approved dimensions and materials designated for the area. A permit fee will apply for any second installation, charged at the prevailing rate. No alterations may be made to the bespoke gates, which are supplied with a wooden plaque as standard.

Planting is allowed within these gardens but must follow certain conditions. Only small, native, non–self-seeding plants are permitted but must be carefully managed. Only plants that remain under 2ft in height when fully grown are permitted. Glass items are not allowed under any circumstances. Any planting found to exceed the permitted height or materials will be removed. Overgrown areas may be woodchipped or turfed at our discretion. In some Parks, planting is only permitted in a planter.

The responsibility for maintaining any planted area lies with the holder of the burial rights. Placement of artificial turf is not permitted in any GreenAcres Living Memorial Park.

Park Grave 

A Park Grave is a grave space where the surface area consists of level, mown grass. The grave is designed to maintain a natural and uncluttered appearance, with a small area at the head end of the grave reserved for the erection of an approved memorial. The remainder of the grave must remain clear, with no mounding, edging, or personal items permitted on it or allowed to interfere with it.

Park Graves are excavated to allow for two full coffin interments, or one coffin and up to three sets of ashes, or up to six sets of ashes. In Kemnal Park, half-length Park Graves may be used for the interment of up to four sets of ashes.

When a coffin is buried, the grave is excavated centrally within the grave space, leaving walls of undisturbed earth between each grave.

Park Graves may be marked with a wooden, marble or granite headstone, depending on the Park, and location within the Park.

At Kemnal Park each section is designated for either white marble or black granite vertical headstones, with inscriptions permitted in black, silver, white or gold. All memorials must adhere to the standard dimensions: height 3ft, width, 2.5ft, depth 3 inches, with a foundation stone not exceeding 2ft in length. The colour and type of stone must match the specification for the chosen section.

Where vertical memorials are not permitted, such as in the Park Grave areas of Kemnal Park, only a black granite plaque may be used. This must be laid flat at the head of the grave, measure 18” x 12” x 2”, and feature gold lettering. While the ground is settling, a temporary wooden marker will be provided. Only fresh flowers may be laid flat on the grave.

All interments require prior written approval from GreenAcres and are subject to the applicable interment fee at the time of burial.

Following interment, each grave is reinstated to its original lawned condition, maintaining the pristine, natural landscape of the Park. GreenAcres is responsible for the turfing and ongoing maintenance of Park Graves, ensuring a well-kept, peaceful landscape across all Parks.

Park Tree

A Park Tree is a tree in a distinct area of the Park, offering space for multiple graves for both burial and ashes interments. Park Trees may be shared with other families or designated for one family.

Each Park Tree grave space for burial measures 6.5ft x 2.5 ft. When a coffin is buried, the grave is excavated centrally within the grave space, leaving walls of undisturbed earth between each grave.

Ashes plots measure 1.5ft x 1.5ft and are suitable for the interment of two sets of ashes at double depth and a memorial plaque.

Where a Park Tree is reserved for one family, additional caskets of ashes may be interred beneath the same tree, though only one marker is permitted to commemorate the graves. Ashes may also be scattered nearby (in the ground), subject to prior consent being obtained from GreenAcres.

The cost of a Park Tree includes the burial rights for the lease period and the first interment. Any subsequent interments will be charged at the rate prevailing at the time.

Scattering

Families may choose to scatter ashes in a communal scattering. While individual scattering areas are not marked, a  memorial plaque may be purchased and placed on a designated communal memorial. Full details of this fee are available upon request.
In Kemnal Park, ashes may also be interred or scattered in the Three Oaks memorial area. A black granite memorial plaque, featuring one inscription in gold lettering, will be placed to mark the location. No other memorial markers are permitted in this area. The plaque price includes a vase holder for fresh flowers and engraving of up to 50 characters.

Shared Tree – Woodland or Park Tree (Kemnal Park only)

A Shared Tree in Kemnal Park only has the potential for multiple graves for burial and ashes.

Each Shared Tree space measures 6.5ft by 2.5ft. When a coffin is buried, the grave is excavated centrally within the grave space, leaving walls of undisturbed earth between each grave.

Interments will be charged at the prevailing rate.

A single memorial post may be erected on each grave around a Shared Tree.

Traditional Grave

A Traditional Grave is a grave space where it is possible to have a traditional, kerbed memorial covering the grave. A headstone or similar memorial is permitted at one end of the grave, leaving the remainder of the grave either fitted with a cover stone, or as a lawned area.

Traditional graves are excavated sufficiently deeply to accommodate the burial of two coffins, one coffin and three sets of ashes or six sets of ashes. Half plot graves are available in the traditional area to accommodate four sets of ashes and are half the length of a full grave.

The number of coffin or ashes interments that may take place in a Traditional Grave is subject to our prior approval. An interment fee will apply for each burial at the rates applicable at that time.

Any memorial erected on a Traditional Grave must comply with the following dimensions and be NAAM or BRAAM accredited: height 3.5ft, width, 2.5ft, depth 3 inches with kerb stone of no more than 6.5ft in length and 2.5ft in width.

An area for bedding plants may be maintained, either in addition to or in place of, a memorial but the total area occupied by the planted area and memorial must comply with the following maximum above dimensions relevant to the kerb stone.

Tree Circle

A Tree Circle grave is a grave space where the surface area remains in a natural state and is maintained level and free from any obstructions or markings. Multiple graves will be sustainably managed around each tree.

Each Tree Circle grave for ashes measures 1.5ft x 1.5ft and is designed to provide sufficient space for two sets of ashes. Each Tree Circle Grave for burial measures 6.5ft x 2.5ft and are excavated sufficiently deeply to accommodate the burial of two coffins, one coffin and three sets of ashes or six sets of ashes.

When a coffin is buried, the grave is excavated centrally within the grave space, leaving walls of undisturbed earth between each grave.

A single memorial post may be erected on each grave around a Tree Circle. Woodland grave memorials must be made of wood and sized within our guidelines. Only one memorial is permitted per grave. No other memorial may be erected or left on a grave; the only exception is cut flowers or natural plants in keeping with the natural environment. Bespoke memorials are subject to approval and a post permit fee at the prevailing rate.

Child’s Grave

A Child’s Grave is a burial space within the Park, specifically for children under the age of 18.

In Kemnal Park, the design of each grave includes a memorial at one end, leaving the rest of the grave area as a lawned space. Each Children’s Grave is located in a row with other children’s graves in a designated area and the graves may be either full-sized or half-sized.

A temporary grave marker will be provided by the funeral director. This remains in place while the ground settles, which usually takes around twelve months. After this a more permanent memorial can be erected. Any memorial erected on a Child Grave in Kemnal Park must comply with the following dimensions: a height of 20 inches, a width of 20 inches, and depth of 3 inches, with a foundation stone, that is no more than 20 inches in width and 30 inches in length.

All Children’s Graves are excavated to a sufficient depth to accommodate the burial of one coffin. When a coffin is buried, it is placed centrally within the grave space, ensuring that undisturbed earth remains between adjacent graves.

Only a single memorial post or plaque may be placed on a Child’s Grave. Memorials for woodland or meadow graves must be made of wood and must confirm to the specified size guidelines. Only one memorial is permitted per grave, and no additional memorials may be erected or left on the grave. The only exception to this is the placement of cut flowers or natural plants that are in keeping with the natural environment. Bespoke memorials are subject to approval and a post permit fee at the prevailing rate.

ETERNAL GARDENS

Eternal Gardens is a dedicated Muslim cemetery, and only individuals who have passed away as Muslims may be buried in the formal Muslim burial facility.

No form of music, dancing, or any other activities that are considered highly offensive to Muslim faith are permitted within the Eternal Gardens area of GreenAcres Kemnal Park.

Burial options

Each grave space in Eternal Gardens is situated in a row of other Muslim graves within the formal Muslim area. Upon burial, the grave is excavated centrally within the grave space, leaving walls of undisturbed earth between each adjacent grave.

Where the earth allows, all Muslim graves are constructed as Duo Graves, featuring two separate, distinctive compartments within one plot of land. The preferred burial method is Dual Lahd. Additionally, all graves are aligned to face the direction of Qiblah.

Park Grave Eternal Gardens

A next in line or nominated Park Grave is a grave space with a mounded surface area and a small section at the head end of the grave is designated for the erection of an approved uniform tablet memorial, which is provided within the plot price. The surface of the grave is maintained as a mound and free from any obstructions or markings.

After twelve months, the grave is dressed with grass seed, which is provided within the plot price.

A next in line Park or nominated grave is excavated to a sufficient depth to accommodate either one or two burials, depending on the type of grave purchased. The burial configuration of the duo grave adheres to the guidelines of the official Fatwa.

Family Gardens for Shrouded Burial

A Family Garden is a space enclosed within a gated hedge, offering the opportunity for up to two graves and a bespoke landscaped area.

All Family Garden graves are excavated to a sufficient depth to accommodate two shrouded burials, within a Duo grave. Each Family Garden grave space measures 13.5ft x 16ft and is located in a row with other Family Garden graves in a formal area.

When a shrouded burial takes place, the chosen grave will have walls of undisturbed earth between it and any adjacent grave within the Family Garden.

The number of shrouded burials allowed in a Family Garden grave is subject to the

approval of the Company. Any subsequent interments will be charged at the rate prevailing at the time.

Apart from an approved plaque, planting that is likely to exceed 4ft in height once fully grown and/or items made of glass are not permitted in the garden. The Company reserves the right to remove any planting that exceeds 4ft in height. Once the ground has settled, the grave will be laid with grass seed after a period of time.

Memorials

At the head end of each burial plot, an area is provided for the erection of an approved uniform tablet memorial, which is provided within the plot price. For clarity, this memorial is not permitted to include Qur’anic inscriptions. The remaining space over the grave is maintained as a mound and no additional mounding, edging, memorials, or other items are permitted on or allowed to interfere with it.

Apart from the approved memorial, no form of edging, kerbing, fencing, planting, or any items that may be considered offensive to the Muslim faith are permitted on a Muslim Grave.