Statement regarding recent garden maintenance at Kemnal Park

June 3, 2021

From time to time, as part of our ongoing garden maintenance, our team are required to remove prohibited items from the flower bed areas at Kemnal Park. We understand that the recent clearing of items has caused distress to some families, and for this we sincerely apologise – it was not our intention. We are a caring company and supporting our families is at the heart of everything we do.

Many people choose GreenAcres Kemnal Park because of its natural beauty, which creates a tranquil environment for reflection. To protect this, we do ask that all visitors abide by a few regulations regarding placing personal items on graves, ash plots or communal areas. We have clear guidelines around prohibited items, which are shared with all plot owners, in addition to signage around the Park.

We will look again at our processes and we are talking to the families that use our Park to understand how we can avoid this situation in the future.

We understand that there is a lot of information that needs to be retained when funeral arrangements are made, and detailed guidelines can be difficult to remember. We also understand that not every visitor to our Park is the plot owner and may not be aware of our guidelines around items. Our approach to this will be reconsidered, along with input from our community.

We work hard to support all our families and visitors, and as an additional measure we will soon introduce a Keeper’s Lodge at Kemnal Park, where prohibited items will be safely stored for collection. We ask all families to continue to follow our guidelines but hope that this additional measure will enable visitors to collect any personal items following removal. For further information, our Park Regulations can be viewed here