Grounds Manager (Epping) - GreenAcres Group

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Grounds Manager (Epping)

  • Job Role: Grounds Manager
  • Hours per week: 37.5 hours per week, with occasional weekend work.  
  • Location: GreenAcres Epping Forest, Kiln Road, North Weald, Epping, Esses, CMa6 6AD
  • Salary: Competitive salary based on experience, (plus performance incentives).
  • Role Type: Permanent.
  • Driving License:  Full (manual) Licence Required
  • Closing Date: This vacancy will close when a suitable candidate is found.

About Us:

GreenAcres is the largest privately owned mid-sized provider of bereavement services in the UK. We offer a sustainable alternative to traditional cemeteries through our beautiful woodland and traditional memorial parks. We operate six sites across the UK, including a single-site multi-brand strategy at one of our operations.

GreenAcres provides a unique end-of-life experience for bereaved families, with a focus on preserving and enhancing the natural beauty of these serene locations, we provide families with a distinctive and often eco-friendly way to memorialise their loved ones. Providing a personalised service in a unique and caring environment for all our families and we are looking for exceptional people to join our team.

Position Overview:

As the Grounds Manager, you will lead, motivate and develop the Grounds team, to ensure that Epping Park is maintained to a high standard all year round, with a genuine enthusiasm to help our families.

Strong leadership skills are required to achieve and deliver park objectives. The Grounds Manager will ideally be from a landscape or horticultural background who will champion and promote exceptional customer service, within the teams they are managing.

Diary management and effective planning around required work are essential. Plus, providing support and guidance to your teams to achieve high volume output and productivity.

Key Responsibilities:

1.    CUSTOMER SERVICE

  • Ensure the park’s teams consistently promote the highest standard of professional customer service.
  • Customers are greeted and acknowledged in a warm and friendly manner and all questions are answered.
  • Plan and manage all funeral duties including the supervising/digging (and backfilling) of graves, transportation to local crematoria, ash interments and ash scatterings.

2.    WOODLAND /GROUNDS/ FACILITIES MAINTENANCE

  • Ensure all woodland maintenance tasks are implemented to the company WOW Standards for Maintenance.
  • Tree felling /maintenance; climbing, coppicing, pruning, & chipping. Organise external contractors for stump removal & windblown trees.
  • Maintenance of buildings, facilities, site furniture and boiler (where applicable).
  • Plan and manage all grounds maintenance tasks and implement the Company Standard for the Maintenance of Burial Circles and Graves and the Landscape Maintenance Framework, including the surveying of plots and burial trees.
  • Ensure all “landscaping” is completed, including the planting, tree management, hedges, shrubs etc.

3.    PEOPLE MANAGEMENT

  • Develop the team through coaching and training, recommending where external training is required.
  • Develop and coach the Grounds Team through the 121 process.
  • Conduct 1-2-1’s and the setting of SMART objectives and targets for the business.
  • Recruitment and retention of quality employees.
  • Work with colleague numbers to provide excellent woodland/ grounds services within the salary budget.

4.    PROJECT MANAGEMENT

  • Delivery and input of the key projects for Mother’s Day (Spring), Father’s Day (Summer) and Remembrance event (Autumn) – ensuring; Vision, Mapping, Costing, Project planning and delivery are all undertaken to agreed timescales and deadlines.
  • Input into annual forecast and business plans.
  • Delivery of Woodland/ Grounds projects, such as seasonal planting, coppicing, creation of prestige areas etc.

5.    FINANCE AND ADMINISTRATION

  • Manage all department costs to budget. PO management of all stocks and supplies for day-to-day use.
  • Manage stocks of materials and products required for the projects being completed to forecast.
  • Ensure all admin, financial and control processes associated with the grounds of the parks are followed.

6.    HEALTH, SAFETY AND SECURITY

  • Ensure colleagues are aware of evacuation & security procedures and alert senior managers to risks/problems.
  • Responsible for the maintenance of OHS requirements instilling good techniques & standards across the Parks.
  • If required take responsibility for first aid and follow the correct H&S procedures to ensure your own safety.

Qualifications:

  • Excellent interpersonal and communication skills.
  • Must be able to demonstrate people-led management.
  • Experience working either in landscaping or horticultural (ideally with a horticultural qualification) or has obtained tickets or will work towards obtaining tickets for chainsaw, felling, grave digging etc.
  • Excavator experience is highly desirable.
  • A passion for supporting our families and community, always showing empathy and respect.
  • Computer literate/data entry – (training will be provided on our internal systems).
  • Driven to provide exceptional customer service, with at least 2-3 years of customer service experience.
  • A passion for supporting our families and community, always showing empathy and respect.
  • Computer literate/data entry – (training will be provided on our internal systems).
  • A full (Manual) Driving Licence is required.

Benefits include:

  • Opportunity to make a meaningful impact in the bereavement services sector while promoting sustainability.
  • Supportive work environment and opportunities for professional growth.
  • Exceptional holiday entitlement 33 days inclusive of bank holidays
  • Enhanced Pension 6% Employer & 3% Employee
  • Life Assurance
  • Employee Assistance Programme
  • Employee Healthcare Plan
  • Company Sick Pay
  • Bicycle to Work Scheme
  • Free parking on-site
  • Annual Flu Jab Voucher
  • Me day, a day off for your Birthday

Application Process:

Interested candidates who meet the qualifications for this position are invited to submit their CVs and a cover letter detailing their relevant experience and why they are suitable candidate for this role.

Please send your application to [email protected] or submit your application via the applicable job portal.

Shortlisted candidates will thereafter be invited to a screening interview with Human Resources.

Successful candidates will thereafter be invited to an interview with the management team at Epping.

However, due to the high number of applications expected, should you not hear from the team within two weeks of your application you have unfortunately been unsuccessful.

Additional Criteria:

  • Eligibility to work in the UK.
  • Live within close proximity of the park (Epping).
  • GreenAcres is an equal-opportunity employer and is committed to creating an inclusive environment for all employees. We encourage individuals from diverse backgrounds to apply.
  • GreenAcres appoint on merit. If you require any reasonable adjustment or other assistance to participate in the recruitment process, please contact [email protected]

*Note: This job description is intended to provide a general overview of the position and does not encompass all the responsibilities and duties associated with the role. Additional tasks may be assigned as needed. *

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